Bilingual Collections Representative

Coast Acceptance Corp.; Telephone (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Coast Acceptance Corp. is seeking a motivated collection associate to manage an assigned portfolio, handle incoming calls, greet visitors professionally, and perform a variety of clerical duties.

You will bring loans up to date, collect outstanding debt, take payments, and follow up with customers while maintaining accuracy and courtesy. Proficiency in English and Spanish, strong communication, and organizational skills are essential.

Qualifications

• Bilingual English/Spanish required.
• High School Diploma with some college courses.
• Strong communication and customer service skills.

Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow up.
• Take payments and answer questions.
• Input insurance information only after collection calls have been made.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide corresponding paperwork to retrieve impounded vehicles.

Skills

Bilingual English/Spanish

Communication Skills

Telephone Etiquette

Time Management

Customer Service

Organization

Keyboard Skills

Proofreading Skills

Filing

Oral Communication Skills

Math aptitude

Education

High School Diploma and some Jr College Education

Tools

Computer Literacy (Word, Excel & Outlook)

Job description

Job Description

Responsible for an assigned portfolio. Must handle incoming telephone calls and establish a positive relationship with customers. Also greet visitors in a professional manner while making collection calls and performing a wide variety of clerical duties.

Job Description

Responsible for an assigned portfolio. Must handle incoming telephone calls and establish a positive relationship with customers. Also greet visitors in a professional manner while making collection calls and performing a wide variety of clerical duties.

Job Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow up.
• Take payments and answer questions.
• Input insurance information only after collection calls have been made.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide corresponding paperwork to retrieve impounded vehicles.

Job Education

Degree: High School Diploma and some Jr College Education.

Job Skills

• Bilingual English/Spanish a MUST! Diplomacy
• Keyboard Skills Written
• Communication Skills
• Professionalism
• Filing
• Computer Literacy (Word, Excel & Outlook)
• Telephone Etiquette
• Organization
• Oral Communication Skills
• Math aptitude
• Time Management
• Proofreading Skills
• Customer Service