Bilingual Customer Service & Collections Specialist

Octagon Consulting LLC; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Octagon Consulting LLC is seeking a Bilingual Customer Service Representative to conduct account research, documentation, and verification, while handling client and debtor requests. The role involves reviewing accounts, processing payments, and supporting the call center with account maintenance in a fast-paced collections environment.

Requirements include a High School Diploma or GED, at least 1 year of customer service experience, bilingual English and Spanish, and working knowledge of CUBS

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Bilingual in English and Spanish.
• Strong written and verbal communication skills.
• Proficient with basic computer tools and typing.

Responsibilities

• Conduct account research, documentation and verification.
• Handle incoming and outgoing correspondence and payments for clients.
• Negotiate payment arrangements in compliance with laws and guidelines.
• Enter notes in client database and update account statuses.
• Support call center with account maintenance requests.

Skills

Customer service

Bilingual English/Spanish

CUBS knowledge

Microsoft Office

Communication

Organizational skills

Typing

Independent work

Self-motivation

Initiative

Written grammar

Education

High School Diploma or GED

Tools

CUBS

Microsoft Office

Job description

Octagon Consulting LLC is seeking a Bilingual Customer Service Representative to conduct account research, documentation, and verification, while handling client and debtor requests. The role involves reviewing accounts, processing payments, and supporting the call center with account maintenance in a fast-paced collections environment.

Requirements include a High School Diploma or GED, at least 1 year of customer service experience, bilingual English and Spanish, and working knowledge of CUBS