Loan Collections Representative

Tharp Consulting; Killeen (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Tharp Consulting in Killeen, TX is seeking a Bilingual Loan Collection Associate to support past-due consumer loan accounts. The role handles inbound and outbound calls in English and Spanish, explains repayment options, and negotiates workable arrangements while ensuring regulatory compliance.

You will document all collection activity in loan servicing systems, provide clear guidance on account status, and maintain a professional, respectful approach with customers.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Strong communication and negotiation skills.
• Attention to detail for accurate system documentation.
• Knowledge of compliant, regulations-driven collection practices.

Responsabilités

• Conduct customer outreach via phone, answering inbound calls and making outbound calls.
• Negotiate and document payment arrangements and resolutions.
• Accurately record all collection activity in loan servicing systems.
• Provide clear, professional guidance on account status and repayment options.
• Maintain a customer-focused, respectful approach throughout interactions.
• Ensure all collection practices follow applicable rules and regulations.

Connaissances

Bilingual English/Spanish

Description du poste

Bilingual Loan Collection Associate

supports customers with past-due consumer loan accounts by handling inbound and outbound collection calls in English and Spanish. Responsibilities include reviewing account histories, explaining repayment options, and negotiating workable payment arrangements while remaining compliant with federal and state collection regulations.

Key Duties

• Conduct customer outreach via phone, answering inbound calls and making outbound calls.
• Negotiate and document payment arrangements and resolutions.
• Accurately record all collection activity in loan servicing systems.
• Provide clear, professional guidance on account status and repayment options.
• Maintain a customer-focused, respectful approach throughout interactions.
• Ensure all collection practices follow applicable rules and regulations.

Qualifications/skills:

bilingual proficiency in English and Spanish, strong communication and negotiation skills, attention to detail for accurate system documentation, and knowledge of compliant, regulations-driven collection practices.