Bilingual Loan Collection Associate

FNBT - First National Bank Texas; Killeen (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

FNBT - First National Bank Texas is seeking a collections specialist in Texas. The role focuses on coordinating workflow, negotiating payments, and educating borrowers about obligations. Strong bilingual English/Spanish communication and FDCPA experience are essential.

Responsibilities include researching loan history, verifying contact details, and maintaining knowledge of lending products and collection practices. Attendance and teamwork are required as part of daily duties.

Qualifications

• Must be at least 18 years old.
• High School Diploma or Equivalent.
• At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
• Fluent in English and Spanish (verbal and written).
• Working knowledge of Microsoft Office, Excel.
• Good communication skills.
• Experience in customer service and direct contact with customers.
• Ability to organize and prioritize.
• Must pass background investigation.
• Ability to get along with co-workers and work in a team.

Responsibilities

• Work directly with the Loan Collection Manager to coordinate collection workflow activities.
• Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions.
• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and loan terms.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions.
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Excel

Job description

• At least 18 years of age
• High School Diploma or Equivalent
• At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
• Must be fluent in both English and Spanish verbal and written communication
• Working knowledge of Microsoft Office, Excel
• Good communication skills
• Experience in customer service and direct contact with customers
• Ability to organize and prioritize
• Must successfully pass background investigation
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Work directly with the Loan Collection Manager to coordinate collection workflow activities
• Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Ability to lift up to 25 lbs
• Constantly operate a computer and other office machinery

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