Bilingual Customer Service/Collections Loan Specialist - 060

Colonial Group; Hobbs (NM); On-site; USD 36,000 - 52,000; Full time

Job summary

Colonial Group is seeking a Bilingual Customer Service/Collections Loan Specialist to support the branch manager by ensuring efficient loan processing, regulatory compliance, and accurate documentation.

You will contact customers for payment arrangements, handle extensions and modifications, enter payments, and maintain loan files while delivering strong service and sales in a collaborative office environment.

Qualifications

• 1 year Customer Service experience in any field.
• 6 months Collections experience, a plus.
• High School/GED preferred.
• Proficiency in operating systems and common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach.
• Excellent communication, active listening, and persuasive sales techniques.

Responsibilities

• Persuade customers to pay due amounts or arrange payment via phone or mail.
• Close loans by explaining all loan requirements.
• Execute collection calls on overdue accounts.
• Locate past due customers using company tools.
• Ensure accurate processing of loan applications and timely updates.

Skills

Customer service

Collections

Microsoft Office

Google Workspace

Communication

Sales

Organization

Math

Education

High School Diploma or GED

Job description

As a Bilingual Customer Service/Collections Loan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting.
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.