Bilingual EntryLevel CollectionsData Entry

HUDSON CITY CONSULTING LIMITED LIAB; Secaucus (NJ); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

HUDSON CITY CONSULTING LIMITED LIAB is seeking an entry-level bilingual professional to combine financial customer service with administrative record-keeping. You will contact clients regarding overdue accounts while updating data and call outcomes in company databases.

Responsibilities include collections activity, data entry, and maintaining accurate records, while ensuring compliance with debt collection regulations. Strong communication and Excel skills are important for success in this role.

Qualifications

• High School diploma or equivalent required.
• Strong communication and negotiation skills required.
• Proficiency with 10-key typing and Microsoft Excel required.

Responsabilités

• Monitor accounts receivable and identify overdue accounts.
• Make outbound and take inbound calls regarding delinquent accounts.
• Negotiate basic payment arrangements and answer inquiries about balances.
• Contact customers with overdue accounts to collect or set up installments.
• Email customers with overdue accounts.
• Maintain records of contacts and payments using CRM systems.
• Resolve billing issues and customer complaints.
• Submit regular reports on unpaid accounts and progress.
• Input customer payments and update account information accurately.
• Review large datasets to ensure data accuracy before processing.
• Maintain organized digital and physical files and backups of data.
• Adhere to debt collection regulations (FDCPA) and support teams with admin tasks.

Connaissances

Communication skills

Negotiation skills

Attention to detail

10-key typing

Formation

High School diploma or equivalent

Outils

Microsoft Excel

Description du poste

Bilingual - Entry-Level Collections and Data entry role combines financial customer service with administrative record-keeping. You are primarily responsible for contacting clients regarding overdue accounts while simultaneously processing, verifying, and updating the financial data and call outcomes into company databases.

Specific day-to-day responsibilities and qualifications typically include:

• Collections Duties: Monitor the firm's accounts receivable and identify overdue accounts.
• Making outbound and receiving inbound calls regarding delinquent accounts, negotiating basic payment arrangements, and answering customer inquiries regarding their balances.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Email customers with overdue accounts.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Data Entry: Inputting customer payments, updating account information (like changes of address or banking details), and reviewing large datasets to ensure complete accuracy before processing.
• Record Management: Maintaining highly organized digital and physical files, logging call outcomes into CRM systems, and backing up sensitive financial data.
• Compliance & Support: Adhering to strict debt collection regulations (such as the FDCPA) and assisting accounting or customer service teams with administrative tasks.
• Common Qualifications: Education: A High School diploma or equivalent.
• Common Qualifications: Skills: Strong communication and negotiation skills, acute attention to detail, and proficiency with 10-key typing and Microsoft Excel.