Bilingual Collections Recovery Specialist

Cawley & Bergmann, LLC; Jacksonville (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Uncapped monthly performance bonuses

Bi-weekly pay

Paid training

Job summary

Cawley & Bergmann, LLC in Jacksonville, FL is hiring a Bilingual Collections Recovery Specialist to manage calls and recover balances from consumers. The role offers base pay of $18.00–$20.00 per hour, full-time hours, and rapid opportunities for advancement in a growing firm.

You will use your English/Spanish skills to negotiate payment plans, deliver professional service, and meet individual and team performance goals in a collaborative office environment.

Qualifications

• Bilingual English/Spanish speaking required.
• Professional communication and negotiation skills.
• Phone etiquette and comfort speaking on the phone all day.
• Motivation to meet targets and maximize earnings.
• Positive, can-do attitude and willingness to learn.
• Reliability and daily attendance commitment.
• Preferred 1+ year in collections or sales.
• Preferred call center or customer service experience.

Responsibilities

• Speak with consumers about balances and collect payments.
• Answer inbound calls and place outbound calls as needed.
• Provide clear customer service and resolve issues.
• Negotiate payment arrangements and offer solutions.
• Accurately update consumer information in the system.
• Contribute to team and personal performance goals.

Skills

Bilingual English/Spanish

Communication skills

Negotiation skills

Phone etiquette

Targets & results driven

Learning mindset

Consistency & reliability

Call center experience

Job description

If you thrive on overcoming challenges, meeting targets, and accomplishing tangible results, then you could be the Bilingual Collections Recovery Specialist we're looking for at Cawley & Bergmann, LLC! Based in Jacksonville, FL, this full-time position manages our phone lines to recover outstanding balances from consumers.

Competitive Base Pay: $18.00 - $20.00/hour (based on experience)

Special Perks: Uncapped monthly performance bonuses, bi-weekly pay, and paid training

Full-Time Benefits: Health insurance, dental, vision, PTO, sick time, a 401(k), advancement opportunities within a fast-growing company

Come work in our collaborative and high-energy office stocked with modern technology! Join us to develop your career in a positive work environment alongside a team that values and respects you!

BILINGUAL COLLECTIONS RECOVERY SPECIALIST QUALIFICATIONS:

• Bilingual English/Spanish speaking skills
• Effective, professional communication and negotiation skills
• Phone etiquette and comfort speaking on the phone throughout the day
• Motivation to meet targets, exceed goals, and make money
• Positive, "can-do" mentality and a drive to keep learning
• Commitment to showing up every day and giving your best
• Preferred - 1+ years of collections or sales experience
• Preferred - Call center or customer service experience

THE DIFFERENCE OUR BILINGUAL COLLECTIONS RECOVERY SPECIALIST MAKES

Cawley & Bergmann is a prominent national collections firm that provides stellar debt recovery services for established financial institutions. We're currently experiencing substantial growth, and we're looking for highly goal-driven and career-oriented people to help us continue to deliver incredible results for our high-class, well-known clients. With our innovative and empowering "work hard, play hard" culture, you'll have the opportunity to expand your skills, grow your paychecks, and make a substantial difference for real people!

As our Bilingual Collections Recovery Specialist, you will:

• Respectfully and professionally speak with consumers about their outstanding account balances and collect payments
• Promptly answer inbound calls and make outbound phone calls
• Clearly communicate with consumers and provide solid customer service
• Help find effective solutions and negotiate payment arrangements
• Accurately update information in our computer system
• Play your part in meeting individual and team performance goals