Bilingual Collections Recovery Pro — Uncapped Bonuses

Cawley & Bergmann, LLC; Jacksonville (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Uncapped monthly performance bonuses

Bi-weekly pay

Paid training

Job summary

Cawley & Bergmann, LLC in Jacksonville, FL is hiring a Bilingual Collections Recovery Specialist to manage calls and recover balances from consumers. The role offers base pay of $18.00–$20.00 per hour, full-time hours, and rapid opportunities for advancement in a growing firm.

You will use your English/Spanish skills to negotiate payment plans, deliver professional service, and meet individual and team performance goals in a collaborative office environment.

Qualifications

• Bilingual English/Spanish speaking required.
• Professional communication and negotiation skills.
• Phone etiquette and comfort speaking on the phone all day.
• Motivation to meet targets and maximize earnings.
• Positive, can-do attitude and willingness to learn.
• Reliability and daily attendance commitment.
• Preferred 1+ year in collections or sales.
• Preferred call center or customer service experience.

Responsibilities

• Speak with consumers about balances and collect payments.
• Answer inbound calls and place outbound calls as needed.
• Provide clear customer service and resolve issues.
• Negotiate payment arrangements and offer solutions.
• Accurately update consumer information in the system.
• Contribute to team and personal performance goals.

Skills

Bilingual English/Spanish

Communication skills

Negotiation skills

Phone etiquette

Targets & results driven

Learning mindset

Consistency & reliability

Call center experience

Job description

Cawley & Bergmann, LLC in Jacksonville, FL is hiring a Bilingual Collections Recovery Specialist to manage calls and recover balances from consumers. The role offers base pay of $18.00–$20.00 per hour, full-time hours, and rapid opportunities for advancement in a growing firm.

You will use your English/Spanish skills to negotiate payment plans, deliver professional service, and meet individual and team performance goals in a collaborative office environment.