Bilingual Collections & Member Care Advocate

Trax Credit Union; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-Term & Long-Term Disability

Life and AD&D Insurance

401(k) Retirement Plan

Free Choice Plus Checking

Exclusive Employee Financial Perks

Loan discounts

Job summary

Trax Credit Union in Tampa, FL is seeking a Collections Specialist to manage inbound and outbound calls, develop action plans to bring accounts current, and recover charged-off balances. You will document member interactions, perform skip tracing, support branch personnel, and ensure adherence to regulatory and internal policies.

Requirements include bilingual English/Spanish, a minimum of two years in collections or a call center, basic computer skills (Word and Excel), ability to work

Qualifications

• Bilingual English/Spanish strongly preferred.
• Minimum of two years of collections or call center experience, preferably in a financial institution.
• Knowledge of computers and experience using Word and Excel.
• Experience working independently as well as in a team setting.
• High school diploma or equivalent.

Responsibilities

• Manage inbound and outbound calls to develop action plans for bringing delinquent accounts current.
• Document member interactions concisely, including follow-up plans and resolutions.
• Skip trace using available tools.
• Provide support to branch personnel, members, and other departments with ownership and collaboration.
• Perform clerical duties including obtaining/updating insurance documents and department support.
• Research pay history to resolve misapplied payments or wrong due dates.
• Perform collection duties in compliance with regulatory requirements and internal policies.

Skills

Bilingual English & Spanish

Microsoft Word

Microsoft Excel

Independent & Team Work

Education

High school diploma

Tools

MS Word

MS Excel

Job description

Trax Credit Union in Tampa, FL is seeking a Collections Specialist to manage inbound and outbound calls, develop action plans to bring accounts current, and recover charged-off balances. You will document member interactions, perform skip tracing, support branch personnel, and ensure adherence to regulatory and internal policies.

Requirements include bilingual English/Spanish, a minimum of two years in collections or a call center, basic computer skills (Word and Excel), ability to work