Bilingual Late-Stage Collections Specialist (Spanish/English)

Clicklease; Draper (UT); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA) and FSA

401(k) with company match

Employer-paid disability and life

Paid time off and company holidays

Paid maternity leave

Professional development and learning

Job summary

Clicklease, a Draper, Utah-based fintech company, is seeking a Bilingual Late Stage Collections Specialist (Spanish/English) to manage delinquent accounts and negotiate repayment solutions. This on-site role offers a competitive hourly rate and a monthly performance bonus, with a focus on customer communication and compliant outcomes.

You will work within the Collections team to balance customer experience with portfolio recovery, documenting actions, and meeting strict performance metrics.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems.

Responsibilities

• Manage a portfolio of delinquent customer accounts.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Skills

Bilingual Spanish/English

Customer communication

Education

High school diploma

Tools

CRM software

Job description

Clicklease, a Draper, Utah-based fintech company, is seeking a Bilingual Late Stage Collections Specialist (Spanish/English) to manage delinquent accounts and negotiate repayment solutions. This on-site role offers a competitive hourly rate and a monthly performance bonus, with a focus on customer communication and compliant outcomes.

You will work within the Collections team to balance customer experience with portfolio recovery, documenting actions, and meeting strict performance metrics.