Bilingual Collections & Customer Accounts Specialist

Casa Ford Lincoln; El Paso (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Casa Finance – We're hiring a bilingual Collections / Customer Account Representative to join the La Casita team in El Paso, TX. The role focuses on contacting delinquent customers, explaining balances, exploring payment options, and maintaining accurate account notes with a commitment to exceptional customer service.

The ideal candidate is fluent in English and Spanish, has strong communication skills, and can handle challenging conversations with patience and professionalism while working

Qualifications

• Bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and stay organized.
• Professional, dependable, and motivated attitude.
• Ability to handle challenging conversations with patience and professionalism.

Responsibilities

• Manage delinquent customer accounts and conduct professional outreach regarding past-due vehicle payments.
• Maintain detailed and accurate account notes documenting customer interactions, payment commitments, and account activity.
• Assist customers with insurance verification, account questions, payment options, and account requirements.
• Clearly explain account balances, payment expectations, and available solutions while providing excellent customer service.
• Conduct collection outreach through telephone calls, text messages, and email.
• Work with customers to identify realistic payment solutions while meeting company collection goals.
• Follow company policies and applicable federal requirements when communicating with customers.
• Professionally handle difficult conversations, de-escalate customer concerns, and resolve account issues.

Skills

Bilingual English Spanish

Excellent verbal and written comms

Customer service

Problem solving

Multitasking & organization

Professional attitude

Job description

Casa Finance – We're hiring a bilingual Collections / Customer Account Representative to join the La Casita team in El Paso, TX. The role focuses on contacting delinquent customers, explaining balances, exploring payment options, and maintaining accurate account notes with a commitment to exceptional customer service.

The ideal candidate is fluent in English and Spanish, has strong communication skills, and can handle challenging conversations with patience and professionalism while working