Bilingual Client Success Manager

Accelera; Fairfield (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Accelera is seeking an Account Manager to bridge our staff and clients, overseeing client accounts, staff placement, orientation, and payroll/timekeeping accuracy. You will support branch functions and maintain strong client relations, with emphasis on confidentiality and professional service.

The role requires bilingual Spanish/English communication, solid organization, and the ability to manage multiple priorities while coordinating with recruiting and operations teams.

Qualifications

• Bilingual Spanish/English required.
• Clear and effective verbal and written communication.
• Ability to build rapport and deliver exceptional service.
• Intermediate data entry, email, and Google Docs skills.
• Strong organization and meticulous attention to detail.
• Capacity to manage multiple priorities in a high-energy environment.

Responsibilities

• Serve as main liaison for client inquiries and staff.
• Cultivate professional relationships with clients and staff.
• Coordinate scheduling, staffing needs, and issue resolution.
• Oversee end-to-end staff orientation and job placement.
• Verify payroll data and timekeeping accuracy.
• Monitor staff performance and attendance for client compliance.
• Address client and employee feedback promptly and professionally.
• Conduct on-site visits to client facilities to strengthen relationships.
• Support branch operations with administrative tasks and data reporting.
• Provide training to incoming staff in Front Desk or Account Management roles.

Skills

Bilingual Spanish/English

Verbal and written communication

Rapport-building

Data entry

Google Docs

Organization & attention to detail

Multi-tasking

Tools

Google Docs

Excel

Job description

Accelera is seeking an Account Manager to bridge our staff and clients, overseeing client accounts, staff placement, orientation, and payroll/timekeeping accuracy. You will support branch functions and maintain strong client relations, with emphasis on confidentiality and professional service.

The role requires bilingual Spanish/English communication, solid organization, and the ability to manage multiple priorities while coordinating with recruiting and operations teams.