Bilingual Account Manager (Spanish/English)

BBB Great West + Pacific; Washington; On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer-paid life insurance

Long-term disability insurance

401(k) with company match

Paid holidays

PTO and birthday off with pay

Remote work flexibility

Job summary

Better Business Bureau Great West + Pacific is seeking an Account Management Representative who is bilingual in English and Spanish to support Accredited Businesses through their BBB journey. You will be the main Spanish-speaking contact across departments, guiding customers, answering questions, and ensuring a positive accreditation experience.

You will manage onboarding, renewals, and ongoing success, translate communications, and collaborate with internal teams to tailor bilingual support.

Qualifications

• Fluency in written and spoken English and Spanish is required.
• Experience in customer service, client support, account management, or administrative work is a plus.

Responsibilities

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in English and Spanish.
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts.
• Serve as BBB’s primary Spanish-speaking support resource for businesses across departments.
• Translate and interpret communications to help Spanish-speaking businesses understand BBB programs, billing, policies, and processes.
• Collaborate with Billing, Resolutions, and Customer Success to support bilingual communication needs.
• Attend local networking events and community outreach opportunities.
• Maintain organized CRM documentation and account updates.
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Tools

CRM software

Microsoft Office

Job description

Better Business Bureau Great West + Pacific is seeking an Account Management Representative who is bilingual in English and Spanish to support Accredited Businesses through their BBB journey. You will be the main Spanish-speaking contact across departments, guiding customers, answering questions, and ensuring a positive accreditation experience.

You will manage onboarding, renewals, and ongoing success, translate communications, and collaborate with internal teams to tailor bilingual support.