Bilingual Client Services Specialist (Spanish/English)

Alexander Shunnarah Trial Attorneys; Homewood (AL); Presencial; USD 47.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental Insurance

Vision Insurance

Health Insurance

Supplemental Insurance

Paid Time Off

Competitive Pay

Descripción de la vacante

Alexander Shunnarah Trial Attorneys is seeking a dedicated Bilingual Client Services Representative to join our team in Homewood, Alabama. You will be the first point of contact for clients, guiding them through initial stages of their cases and ensuring exceptional service.

This full-time role requires Spanish/English bilingual proficiency, strong customer service experience, and solid communication and organizational skills.

Formación

• Bilingual Spanish/English proficiency is required.
• Strong customer service experience is essential.
• Excellent verbal and written communication skills.
• Excellent organization and ability to manage multiple tasks.
• Experience with case management systems is preferred.

Responsabilidades

• Promptly engage clients after live transfers.
• Schedule treatment appointments within 24 hours and confirm attendance.
• Request and file police reports, initiate claims, and send Letters of Representation.
• Maintain organized case files for 2-3 weeks and ensure actions are completed.
• Promote the firm's services to clients and ensure outstanding client service.

Conocimientos

Bilingual Spanish/English

Customer Service

Communication

Organizational Skills

Multitasking

Herramientas

Microsoft Office

FileVine

Descripción del empleo

Alexander Shunnarah Trial Attorneys is seeking a dedicated Bilingual Client Services Representative to join our team in Homewood, Alabama. You will be the first point of contact for clients, guiding them through initial stages of their cases and ensuring exceptional service.

This full-time role requires Spanish/English bilingual proficiency, strong customer service experience, and solid communication and organizational skills.