Bilingual Client Services Specialist | Growth & Impact

Alexander Shunnarah Trial Attorneys; Birmingham (AL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Dental and vision insurance

Health insurance

Paid time off

Supplemental insurance

Job summary

Alexander Shunnarah Trial Attorneys seeks a dedicated Bilingual Client Services Representative in Alabama to engage clients from live transfers, coordinate treatment appointments within 24 hours, and support case documentation and management. You will contribute to a fast-paced team delivering exceptional service.

The role emphasizes strong communication, organization, and proficiency with Microsoft Office; familiarity with FileVine or case management systems is preferred.

Qualifications

• Bilingual proficiency (Spanish/English) strongly preferred.
• Experience delivering top-tier customer service.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Client Engagement: Promptly contact clients upon receiving live transfers from our intake department.
• Appointment Coordination: Schedule treatment appointments within 24 hours and confirm attendance.
• Documentation: Request and file police reports, initiate claims, and send Letters of Representation to insurers.
• Case Management: Maintain organized case files for 2-3 weeks and ensure actions are completed.
• Promotion: Promote the firm’s services to all clients.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Organizational skills

Microsoft Office

FileVine or case management systems

Tools

FileVine

Job description

Alexander Shunnarah Trial Attorneys seeks a dedicated Bilingual Client Services Representative in Alabama to engage clients from live transfers, coordinate treatment appointments within 24 hours, and support case documentation and management. You will contribute to a fast-paced team delivering exceptional service.

The role emphasizes strong communication, organization, and proficiency with Microsoft Office; familiarity with FileVine or case management systems is preferred.