Bilingual Client Services Specialist (Spanish/English)

Ink Foundation; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

NinjaTrader is seeking a Client Services Representative to join our global team. You will use phone, chat, and email to assist thousands of clients, spanning account setup, technical issues, and product guidance, in English and Spanish.

Join a fast-paced environment where you’ll learn our platform inside out, work with Salesforce data, and collaborate across Trade Desk, Tech Support, and Compliance to deliver world-class service to traders around the world.

Qualifications

• Excellent customer service skills and ability to empathize with customers.
• Clear written and verbal communication, English and Spanish proficiency.
• Ability to explain complex information simply and effectively.

Responsibilities

• Use phone, chat, and email to resolve client inquiries in English and Spanish.
• Assist with account setup, technical support, and troubleshooting.
• Educate customers to maximize use of NinjaTrader products and services.

Skills

Customer service

Communication skills

Tech troubleshooting

Spanish fluency

Time management

Tools

Salesforce

Gmail

Confluence

Jira

CRM software

Job description

NinjaTrader is seeking a Client Services Representative to join our global team. You will use phone, chat, and email to assist thousands of clients, spanning account setup, technical issues, and product guidance, in English and Spanish.

Join a fast-paced environment where you’ll learn our platform inside out, work with Salesforce data, and collaborate across Trade Desk, Tech Support, and Compliance to deliver world-class service to traders around the world.