Portuguese-Speaking Client Services Rep for Trading Platform

NinjaTrader; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

NinjaTrader is seeking a Client Services Representative to support thousands of traders worldwide, combining real-time problem solving with genuine care. You will help clients with account and platform inquiries in English and Spanish, and empower them to maximize NinjaTrader’s products across desktop, web, and mobile interfaces.

You’ll collaborate with Trade Desk, Tech Support, and Compliance teams, manage data in Salesforce, and participate in beta testing of new software to ensure a

Qualifications

• Strong computer skills and the ability to learn complex systems quickly.
• Empathy and the ability to connect with customers while showing genuine care for their issues.
• Ability to explain complex information or instructions in a simple, understandable way.
• Excellent written and verbal communication skills.
• Written and spoken fluency in Portuguese

Responsibilities

• Leverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in English and Spanish.
• Assist clients with account setup, technical support, troubleshooting accounts, and treasury-related items.
• Educate and empower customers to get the most out of the NinjaTrader product line.
• Become a power user of Gmail, Confluence, Jira, and other productivity applications.
• Efficiently and accurately manage customer data using Salesforce.
• Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams.
• Identify and communicate emerging client needs and feature requests to management and other internal teams.
• Guide clients in navigating the world of commodity futures and NinjaTrader’s services.
• Assist management in creating and revising policies based on customer feedback.
• Regularly assist with beta testing new software updates.

Skills

Empathy

Communication

Time management

Troubleshooting

Portuguese

Tools

Salesforce

Gmail

Confluence

Jira

Job description

NinjaTrader is seeking a Client Services Representative to support thousands of traders worldwide, combining real-time problem solving with genuine care. You will help clients with account and platform inquiries in English and Spanish, and empower them to maximize NinjaTrader’s products across desktop, web, and mobile interfaces.

You’ll collaborate with Trade Desk, Tech Support, and Compliance teams, manage data in Salesforce, and participate in beta testing of new software to ensure a