Bilingual Client Services Specialist (English/Portuguese)

Ink Foundation; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

NinjaTrader is seeking a Client Services Representative to support thousands of traders worldwide. You will handle inquiries in English and Spanish, help with account setup and technical issues, and educate users to maximize the NinjaTrader product suite.

You will work with Gmail, Confluence, Jira, and Salesforce to manage data and collaborate with Trade Desk, Technical Support, and Compliance teams. This is a dynamic, customer-focused role based in Chicago.

Qualifications

• Strong computer skills and the ability to learn complex systems.
• Empathy and the ability to connect with customers while showing genuine care.
• Ability to explain complex information or instructions clearly.
• Excellent written and verbal communication skills.
• Fluent in Portuguese.

Responsibilities

• Resolve client support inquiries via phone, chat, and email in English and Spanish.
• Assist with account setup, technical issues, troubleshooting, and treasury items.
• Educate customers to maximize NinjaTrader product use.
• Become a power user of Gmail, Confluence, Jira, and productivity apps.
• Manage customer data using Salesforce.
• Collaborate with Trade Desk, Technical Support, and Compliance teams.
• Identify and communicate emerging needs and feature requests to management.
• Guide clients through commodity futures and NinjaTrader services.
• Assist in creating and revising policies based on feedback.
• Beta test new software updates.

Skills

Strong computer skills

Empathy

Clear communication

Time management

Portuguese

Tools

Gmail

Confluence

Jira

Salesforce

CRM software

Ticketing system

Job description

NinjaTrader is seeking a Client Services Representative to support thousands of traders worldwide. You will handle inquiries in English and Spanish, help with account setup and technical issues, and educate users to maximize the NinjaTrader product suite.

You will work with Gmail, Confluence, Jira, and Salesforce to manage data and collaborate with Trade Desk, Technical Support, and Compliance teams. This is a dynamic, customer-focused role based in Chicago.