Bilingual Client Services Specialist (Spanish/English)

Alexander Shunnarah Trial Attorneys; Birmingham (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Health insurance

Supplemental insurance

Paid time off

Job summary

Alexander Shunnarah Trial Attorneys is hiring a dedicated Bilingual Client Services Representative to join our Birmingham, AL team. This full-time role focuses on guiding clients through initial case stages with a strong emphasis on service, documentation, and timely appointment scheduling.

You will coordinate engagements, file reports, initiate claims, and manage case folders while promoting our services. Proficiency in Microsoft Office and familiarity with FileVine are preferred.

Qualifications

• Bilingual proficiency (Spanish/English) strongly preferred.
• Customer service background is required.
• Strong verbal and written communication skills are essential.
• Excellent organizational skills and ability to manage multiple files.

Responsibilities

• Serve as the first point of contact for clients and guide them through early case steps.
• Schedule treatment appointments within 24 hours and verify attendance.
• Request and file police reports, initiate claims, and send Letters of Representation.
• Maintain organized case files and promote the firm's services to clients.

Skills

Bilingual Spanish/English

Customer service background

Strong communication

Organizational skills

Tech-savviness

Tools

Microsoft Office

FileVine

Job description

Alexander Shunnarah Trial Attorneys is hiring a dedicated Bilingual Client Services Representative to join our Birmingham, AL team. This full-time role focuses on guiding clients through initial case stages with a strong emphasis on service, documentation, and timely appointment scheduling.

You will coordinate engagements, file reports, initiate claims, and manage case folders while promoting our services. Proficiency in Microsoft Office and familiarity with FileVine are preferred.