Client Services Representative

Alexander Shunnarah Trial Attorneys; Homewood (AL); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Health Insurance

Supplemental Insurance

Paid Time Off

Competitive Pay

Job summary

Alexander Shunnarah Trial Attorneys is seeking a dedicated Bilingual Client Services Representative to join our team in Homewood, Alabama. You will be the first point of contact for clients, guiding them through initial stages of their cases and ensuring exceptional service.

This full-time role requires Spanish/English bilingual proficiency, strong customer service experience, and solid communication and organizational skills.

Qualifications

• Bilingual Spanish/English proficiency is required.
• Strong customer service experience is essential.
• Excellent verbal and written communication skills.
• Excellent organization and ability to manage multiple tasks.
• Experience with case management systems is preferred.

Responsibilities

• Promptly engage clients after live transfers.
• Schedule treatment appointments within 24 hours and confirm attendance.
• Request and file police reports, initiate claims, and send Letters of Representation.
• Maintain organized case files for 2-3 weeks and ensure actions are completed.
• Promote the firm's services to clients and ensure outstanding client service.

Skills

Bilingual Spanish/English

Customer Service

Communication

Organizational Skills

Multitasking

Tools

Microsoft Office

FileVine

Job description

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

Why Work For Us

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

What We Value

• Client Commitment
• Integrity
• A Will to Win
• Teamwork
• Personal Accountability
• Passion

We are seeking dedicated and detail-oriented Bilingual Client Services Representative to join our team. In this role, you will be the first point of contact for our clients, guiding them through the initial stages of their cases and ensuring they receive exceptional service.

What You'll Do:

• Client Engagement: Promptly contact clients upon receiving live transfers from our intake department.
• Appointment Coordination: Schedule treatment appointments within 24 hours and follow up to confirm attendance.
• Documentation: Request and file police reports, initiate claims, and send Letters of Representation (LOR) to insurance companies.
• Case Management: Maintain organized case files for 2-3 weeks, ensuring all necessary actions are completed efficiently.
• Promotion: Effectively communicate and promote the firm's services to all clients.

What You Need:

• Language Skills: Bilingual proficiency (Spanish/English) is strongly preferred.
• Customer Support Background: strong track record of providing top tier customer service is required.
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Ability to handle multiple tasks efficiently and maintain organized case files.
• Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
• Communication Skills: Excellent verbal and written communication skills are essential for this role.

What You Get:

• A Great Role: Full-time position (40 hrs a week) with opportunities to grow and make a significant impact.
• Comprehensive Benefits: Dental, vision, and health insurance available, plus supplemental insurance and paid time off.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional growth.
• Competitive Pay: $25/hour - non-negotiable, non-commission.

Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail].