Bilingual Client Services Specialist II

Bank of America Corporation; Phoenix (AZ); On-site; USD 35,000 - 48,000; Full time

Job summary

Bank of America Corporation in Phoenix, AZ seeks a customer service professional for an inbound contact center role. You will resolve routine client requests via calls, chats or emails, ensure accuracy, use multiple systems, and deliver a great client experience while following bank procedures.

The role requires fluent English and Spanish, reliable attendance, and the ability to learn new technology. Training is provided; the schedule is 40 hours per week, with shifts including weekends.

Qualifications

• Demonstrates attention to detail and accuracy in handling client information.
• Shows strong customer service management and client-focused problem solving.
• Proficient in English and Spanish; able to communicate clearly with clients.

Responsibilities

• Resolve routine client requests via calls, chats, or emails in an inbound contact center.
• Record data captured during client interactions accurately and maintain documentation.
• Identify and escalate issues requiring risk review or further analysis per bank procedures.
• Deliver a seamless client experience by addressing questions and maintaining account care.

Skills

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience

Branding Fraud Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation in Phoenix, AZ seeks a customer service professional for an inbound contact center role. You will resolve routine client requests via calls, chats or emails, ensure accuracy, use multiple systems, and deliver a great client experience while following bank procedures.

The role requires fluent English and Spanish, reliable attendance, and the ability to learn new technology. Training is provided; the schedule is 40 hours per week, with shifts including weekends.