Bilingual Client Services Specialist II — Spanish/English

NBMBAA; Las Vegas (NV); On-site; USD 34,000 - 38,000; Full time

Job summary

Bank of America is hiring for an inbound contact center role in Las Vegas, NV. The position focuses on resolving routine client requests via calls, chats, or emails, delivering seamless service and opportunities to deepen client relationships through digital solutions.

The role requires English and Spanish proficiency, strong communication, and the ability to manage multiple systems while maintaining accuracy and a client-centric approach.

Qualifications

• Proficient in English and Spanish
• 1+ years of customer service experience
• Ability to deliver a positive, differentiated service
• Advise solutions for complex client problems
• Reliable with attendance and able to work weekends/holidays
• Effective communication with clients
• Learn and adapt to new information and technology platforms
• Intermediate level of computer proficiency

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Skills

Bilingual

Customer service

Problem solving

Communication

Attention to detail

Education

High School Diploma / GED

Tools

MS Windows

Basic computing

Job description

Bank of America is hiring for an inbound contact center role in Las Vegas, NV. The position focuses on resolving routine client requests via calls, chats, or emails, delivering seamless service and opportunities to deepen client relationships through digital solutions.

The role requires English and Spanish proficiency, strong communication, and the ability to manage multiple systems while maintaining accuracy and a client-centric approach.