Bilingual Banking Client Services Specialist II

Bank of America; Rio Rancho (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America seeks a customer service professional for an inbound contact center role in Rio Rancho, NM. You will handle calls, chats, and emails, ensuring accurate data entry and delivering a positive client experience.

Responsibilities include resolving routine client questions, identifying needs, and escalating issues when required, all while adhering to bank procedures and compliance standards. Fluency in English and Spanish is required.

Qualifications

• Minimum of an intermediate level of proficiency with computers and current technology.
• 1+ years of customer/client service experience, including experience handling difficult client situations.
• Proficient in English and Spanish.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified.
• Records data captured during client interactions accurately.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis.
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy.
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls.

Skills

Customer service

Active listening

Communication

Problem solving

Attention to detail

Bilingual English/Spanish

Education

High School Diploma

Job description

Bank of America seeks a customer service professional for an inbound contact center role in Rio Rancho, NM. You will handle calls, chats, and emails, ensuring accurate data entry and delivering a positive client experience.

Responsibilities include resolving routine client questions, identifying needs, and escalating issues when required, all while adhering to bank procedures and compliance standards. Fluency in English and Spanish is required.