Bilingual Client Service Analyst – English/Portuguese

Aumni; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Analyst to join our Global Client Access - Access Support Group. You will address client inquiries, troubleshoot issues, and refer services as appropriate, applying knowledge of our products to strengthen client relationships.

The role emphasizes collaboration with internal stakeholders, change management, and awareness of fraud prevention. Fluent in English and Portuguese is preferred, with training sessions and LATAM holiday observance noted.

Qualifications

• Experience in customer service operations with a focus on troubleshooting.
• Proven ability to build productive internal stakeholder relationships.
• Experience using problem-solving techniques to improve operational efficiency.
• Fluent in English and Portuguese communications (written, verbal, reading).

Responsibilities

• Address client inquiries and troubleshoot issues, applying operating procedures and developing skills in digital literacy and automation.
• Participate in end-to-end change management, applying early change-management proficiency to influence others and mitigate impact.

Skills

Customer service operations

Troubleshooting

Stakeholder relations

English-Portuguese comms

Tools

Automation tools

AI/ML technologies

Job description

JPMorganChase is seeking a Client Service Delivery Analyst to join our Global Client Access - Access Support Group. You will address client inquiries, troubleshoot issues, and refer services as appropriate, applying knowledge of our products to strengthen client relationships.

The role emphasizes collaboration with internal stakeholders, change management, and awareness of fraud prevention. Fluent in English and Portuguese is preferred, with training sessions and LATAM holiday observance noted.