Client Services Representative, Portuguese

Ink Foundation; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

NinjaTrader is seeking a Client Services Representative to support thousands of traders worldwide. You will handle inquiries in English and Spanish, help with account setup and technical issues, and educate users to maximize the NinjaTrader product suite.

You will work with Gmail, Confluence, Jira, and Salesforce to manage data and collaborate with Trade Desk, Technical Support, and Compliance teams. This is a dynamic, customer-focused role based in Chicago.

Qualifications

• Strong computer skills and the ability to learn complex systems.
• Empathy and the ability to connect with customers while showing genuine care.
• Ability to explain complex information or instructions clearly.
• Excellent written and verbal communication skills.
• Fluent in Portuguese.

Responsibilities

• Resolve client support inquiries via phone, chat, and email in English and Spanish.
• Assist with account setup, technical issues, troubleshooting, and treasury items.
• Educate customers to maximize NinjaTrader product use.
• Become a power user of Gmail, Confluence, Jira, and productivity apps.
• Manage customer data using Salesforce.
• Collaborate with Trade Desk, Technical Support, and Compliance teams.
• Identify and communicate emerging needs and feature requests to management.
• Guide clients through commodity futures and NinjaTrader services.
• Assist in creating and revising policies based on feedback.
• Beta test new software updates.

Skills

Strong computer skills

Empathy

Clear communication

Time management

Portuguese

Tools

Gmail

Confluence

Jira

Salesforce

CRM software

Ticketing system

Job description

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
The team
NinjaTrader is a futures-focused brokerage offering low commissions, award-winning trading platforms, and a suite of customizable tools for active traders. The platform delivers integrated multi-device trading across desktop, web, and mobile, with access to thousands of third-party trading apps and add-ons.
The opportunity
Our Client Services Team is the front line of support for thousands of NinjaTrader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the globe.
In This Role You Will

• Leverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in both English and Spanish.
• Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
• Educate and empower customers to get the most out of the NinjaTrader product line
• Become a power user of Gmail, Confluence, Jira, and other productivity applications
• Efficiently and accurately manage customer data using Salesforce
• Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating the world of commodity futures and NinjaTrader’s services
• Assist management in creating and revising policies based on customer feedback
• Regularly assist with beta testing new software updates
  

What You Bring

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their issues
• Ability to explain complex information or instructions in a simple, understandable way
• Strong time management skills with the ability to follow up on multiple issues and customer service requests
• Excellent written and verbal communication skills
• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
• Written and spoken fluency in Portuguese
  

Nice to haves

• A minimum of 1 year of customer service experience, preferably in a high-volume technology company
• Prior experience with CRM software and customer service ticketing software
• Familiarity with the trading industry
  

This position is non-exempt and eligible for overtime.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.