Bilingual Client Services Rep: Healthcare Scheduling

Whitman-Walker; Washington (District of Columbia); On-site; USD 35,000 - 50,000; Full time

Job summary

A health care organization is looking for a Client Services Representative responsible for assisting patients throughout their care journey. This role involves scheduling appointments, collecting payments, and managing patient records. Ideal candidates should have strong communication skills, fluency in medical terminology, and experience in health care or call centers. Bilingual skills in Spanish or Amharic are essential, along with an associate degree or equivalent experience. The organization fosters a diverse work environment and values equal opportunity.

Qualifications

• 1-3 years of experience in health care or call center preferred.
• Fluency in medical terminology preferred.
• 1 year of experience working with people living with HIV preferred.

Responsibilities

• Register patients and update electronic medical records.
• Schedule and confirm appointments.
• Collect payments for co-pays and inform patients of balances.

Skills

Ability to work independently and learn quickly

Effective communication with staff and patients

Fluency in medical terminology

Knowledge of electronic medical records

Knowledge of Microsoft Office products

Education

Associate degree or 2 years equivalent work experience

Written and oral fluency in Spanish or Amharic

Job description

A health care organization is looking for a Client Services Representative responsible for assisting patients throughout their care journey. This role involves scheduling appointments, collecting payments, and managing patient records. Ideal candidates should have strong communication skills, fluency in medical terminology, and experience in health care or call centers. Bilingual skills in Spanish or Amharic are essential, along with an associate degree or equivalent experience. The organization fosters a diverse work environment and values equal opportunity.