Bilingual Patient Care & Scheduling Specialist

Mid Atlantic Retina; Cropwell (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring Incentive of $1,000

Health benefits

Job summary

A healthcare provider in New Jersey is seeking a Patient Care Liaison to handle patient inquiries and manage appointment scheduling in a call center environment. The ideal candidate will possess strong customer service skills and fluency in Spanish. Responsibilities include answering calls, managing appointment changes, and addressing patient complaints. This position offers a $1,000 hiring incentive and requires availability from 8:00 AM to 5:00 PM, Monday to Friday.

Qualifications

• Ability to handle patient inquiries and complaints professionally.
• Experience in a call center environment preferred.
• Willingness to work overtime and travel as needed.

Responsibilities

• Handle incoming calls from patients.
• Schedule, change, and cancel appointments.
• Evaluate patient problems for appropriate action.

Skills

Spanish speaking

Customer service

Call handling

Job description

A healthcare provider in New Jersey is seeking a Patient Care Liaison to handle patient inquiries and manage appointment scheduling in a call center environment. The ideal candidate will possess strong customer service skills and fluency in Spanish. Responsibilities include answering calls, managing appointment changes, and addressing patient complaints. This position offers a $1,000 hiring incentive and requires availability from 8:00 AM to 5:00 PM, Monday to Friday.