Bilingual Client Services Specialist: Patient Access

Whitman-Walker; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare organization in Washington, DC, is seeking a Client Services Representative to assist patients with accessing care and facilitating billing for medical and behavioral health services. The role includes registering patients, scheduling appointments, updating records, and handling payments. Candidates should have an associate degree or equivalent experience, along with fluency in Spanish or Amharic. This position may require evening or weekend work.

Qualifications

• Ability to effectively communicate with diverse populations.
• Fluency in Spanish or Amharic required.
• 1-3 years of experience in healthcare or call center preferred.

Responsibilities

• Register patients and update medical records.
• Schedule and confirm patient appointments.
• Collect co-pays and inform patients about balances.
• Provide information about services available.

Skills

Independently work and learn quickly

Effective communication with staff and patients

Fluency in medical terminology

Knowledge of Microsoft Office products

Education

Associate degree or equivalent experience

Tools

Electronic medical records software

Job description

A healthcare organization in Washington, DC, is seeking a Client Services Representative to assist patients with accessing care and facilitating billing for medical and behavioral health services. The role includes registering patients, scheduling appointments, updating records, and handling payments. Candidates should have an associate degree or equivalent experience, along with fluency in Spanish or Amharic. This position may require evening or weekend work.