Bilingual Medical Receptionist: Scheduling & Front Desk

PHMC; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Philadelphia is seeking a Medical Receptionist to perform essential front desk functions at community-based health centers. The role involves scheduling appointments, handling referrals, and assisting patients. Candidates must speak fluent Spanish and English and have one to two years of experience in a medical office environment. A High School Diploma or GED is required, along with knowledge of billing procedures and medical terminology. This position requires flexibility and a pleasant manner.

Qualifications

• Must speak fluent Spanish and English.
• One to two years of experience in a medical office environment.

Responsibilities

• Perform all front desk functions in a Primary Care setting.
• Schedule specialty and ancillary appointments.
• Complete Managed Care Referrals.
• Obtain Pre-Certs when needed.
• Daily batching of encounter forms.
• Log referrals in the tracking system.
• Follow up for reports from specialists.
• Arrange transportation when needed for patients.
• Assist patients when needed.
• Review patient charts and encounter forms for completion.
• Perform other duties as assigned.

Skills

Billing procedures knowledge

Insurance verification

Medical terminology

Managed Care Plans familiarity

Flexibility

Pleasant manner

Ability to manage multiple tasks

Education

High School Diploma or GED equivalent

Job description

Description

PHMC is a proud leader in public health. Our Mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence within a healthy fiscal environment.

SUMMARY JOB DESCRIPTION:

Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Center Administrator.

PATIENT POPULATIONS SERVED:

Age of Patient Populations Served: Pediatric (0 - 19 yrs); Adult (19 – 64 yrs); and Geriatric (65 yrs & older). Non-age Specific Task (N/A) Population: Bariatric Patients with BMI greater than 40, or greater than 35 with weight-related comorbidities. Patients may have exceptional communication needs, developmental delays, or be at the end of life. Other precautions, including isolation, may be required for all populations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for all front Desk Functions in a Primary Care setting

• Schedule specialty and ancillary appointments

• Complete Managed Care Referrals

• Obtain Pre-Certs when needed

• Daily Batching of encounter forms

• Log referrals in the tracking system

• Follow up for reports from specialists

• Arrange transportation when needed for patients

• Assist patients when needed

• Review patient's charts and encounter forms for completion

• Perform other duties as assigned

PHMC COMPLIANCE RESPONSIBILITIES:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies.

• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.

• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.

• Comply with the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.

• Adhere to all PHMC Policies and Procedures.

• Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must speak fluent Spanish and English. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SKILLS:

• Knowledge of billing procedures and Insurance verification

• Knowledge of medical terminology

• Familiar with Managed Care Plans and Referral Process

• Must have a pleasant manner.

• Ability to manage and complete work assigned by several staff members

• Must be flexible

EXPERIENCE:

One to two years of experience in a medical office environment

EDUCATION:

High School Diploma or GED equivalent

SALARY: Based on education and experience.

PHMC is an EOE and a Verify Employer

Qualifications

Skills

Preferred

Customer Service

Advanced

Microsoft Office Suite

Advanced

Attention to Detail

Advanced

Effective Communication

Advanced

Behaviors

Preferred

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

General Education Diploma or better.

High School or better.

Experience

Required

1 year:

1 year:

1 to 2 years Medical office experience.

Preferred

Knowledge of billing procedures and Insurance verification.

Familiar with Managed Care Plans and Referral Process

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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