Bilingual Client Services Lead — In-Home Care

Comfort Keepers; Secaucus (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Comfort Keepers is seeking a Client Services Manager to serve as the primary liaison between clients, families, caregivers, and office leadership. You will guide families from inquiry through ongoing care, ensuring personalized in-home support that promotes senior independence.

You will supervise in-home visits, coordinate caregiver matching, and maintain strong family communication, while ensuring quality assurance and compliant care planning.

Qualifications

• In-home consultations and assessments with clients and families.
• Design customized care plans using Interactive Caregiving approach.
• Coordinate start of care and smooth service onboarding.
• Perform regular in-home wellness checks for quality assurance.
• Maintain timely communication with families and power-of-attorney.
• Adjust care plans as health and mobility needs evolve.
• Proficient in scheduling/CRM software and Microsoft Office.

Responsibilities

• In-home consultations and assessments with clients and families to evaluate safety and needs.
• Design individualized care plans addressing physical, emotional, and social needs.
• Coordinate onboarding and ensure smooth transition for new clients.
• Conduct routine supervisory visits to verify care standards.
• Maintain ongoing family communication and provide updates.
• Reassess and modify care plans as conditions change.
• Partner with scheduling to match caregivers to clients.
• Introduce caregivers on first day and clarify expectations.
• Provide mentorship and constructive feedback to field staff.
• Maintain client files, notes, and logs in care management software.
• Engage with local referral partners to grow the client base.
• Participate in after-hours on-call rotation as needed.

Skills

Bilingual English/Spanish

Empathy

Active listening

Problem-solving under pressure

Conflict resolution

Microsoft Office

Scheduling/CRM software

Education

Bachelor's degree in healthcare administration

Bachelor's degree in social work

Bachelor's degree in gerontology

Tools

Scheduling/CRM software

Microsoft Office

Job description

Comfort Keepers is seeking a Client Services Manager to serve as the primary liaison between clients, families, caregivers, and office leadership. You will guide families from inquiry through ongoing care, ensuring personalized in-home support that promotes senior independence.

You will supervise in-home visits, coordinate caregiver matching, and maintain strong family communication, while ensuring quality assurance and compliant care planning.