Bilingual Assistant Care Manager — Home Care Lead

Caring for People Services; Omaha (NE); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with match

Tuition assistance

Membership reimbursements

Referral bonuses

Job summary

Caring for People Services in Omaha, NE is seeking an Assistant Care Manager to support the Care Manager in coordinating high-quality, non-medical home care services. The role includes client care coordination, caregiver supervision, scheduling, documentation, training, and communication with clients and families.

You may provide direct care during emergencies or staffing gaps and participate in on-call rotations.

Qualifications

• High school diploma or equivalent.
• Associates degree preferred.
• 2+ years of experience in home care, healthcare, human services, care coordination, client services, or a related field preferred.
• Ability to provide emergency or temporary direct-care coverage.
• Ability to use artificial intelligence and scheduling systems.
• Ability to pass an extensive background check process.
• Bilingual in Spanish and English is required.

Responsibilities

• Assist the Care Manager with coordinating services for an assigned client caseload.
• Assist in client intake, service initiation, ongoing service coordination, reassessments, and discharge processes.
• Assist with gathering information for client assessments and individualized care plans.
• Assist with client visits, quality-assurance contacts, and service observations as assigned.
• Consistently monitor client services and promptly communicate changes in a client’s condition, needs, preferences, environment, or availability to the Care Manager.
• Assist in ensuring that care plans, schedules, and caregiver assignments accurately reflect each client’s authorized services and current needs.
• Communicate professionally with clients, family members, authorized representatives, healthcare providers, payer sources, and other members of the client’s care team.
• Follow up on client concerns, service interruptions, missed visits, and other care-related issues as assigned.
• Assist in supervising and coaching agency and family caregivers.
• Ensure accurate, timely, and complete documentation of client-related activities and communications.
• Assist in supporting continuity of care by ensuring relevant information is communicated to the appropriate members of the care team.
• Escalate significant client concerns, incidents, complaints, or changes in condition to the Care Manager or other appropriate leader.
• Provide direct care during emergencies or significant staffing gaps.
• Participate in on-call rotation as assigned.
• Assist in maintaining accurate caregiver scheduling and service records.
• Follows all company policies, confidentiality requirements and regulatory standards.
• Participates in audits, quality-improvement and special projects as assigned.
• Participate in client and caregiver events as assigned.
• Fill in as Care Manager designee during Care Manager absences.

Skills

Bilingual Spanish and English

Scheduling systems

Emergency coverage

Communication

Education

High school diploma or equivalent

Associates degree preferred

Job description

Caring for People Services in Omaha, NE is seeking an Assistant Care Manager to support the Care Manager in coordinating high-quality, non-medical home care services. The role includes client care coordination, caregiver supervision, scheduling, documentation, training, and communication with clients and families.

You may provide direct care during emergencies or staffing gaps and participate in on-call rotations.