French Bilingual Customer Support Specialist

Talkpush; Ontario (CA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

RRSP

Job summary

Concentrix is hiring a French bilingual Customer Service Representative in Canada. You will join a diverse, global team delivering high-quality support for world-renowned brands, with robust training and career growth opportunities.

The role emphasizes empathy, problem-solving, and clear communication, with shifts and benefits designed to support your well-being and professional development.

Qualifications

• High school diploma with six plus months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem solving skills.
• Dependable with proficient attention to detail.

Responsibilities

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Skills

Customer service

Bilingual French-English

Communication

Problem solving

Team player

Attention to detail

Education

High school diploma

Job description

Concentrix is hiring a French bilingual Customer Service Representative in Canada. You will join a diverse, global team delivering high-quality support for world-renowned brands, with robust training and career growth opportunities.

The role emphasizes empathy, problem-solving, and clear communication, with shifts and benefits designed to support your well-being and professional development.