Client Service Professional (French Speaking)

Consolidated Credit; Plantation (FL); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Guaranteed Weekends Off

Medical/Dental/Vision

Paid Time Off

401k - with 50% match

Life & Disability

Paid Holidays

Paid Training

Job summary

Consolidated Credit, Inc. is seeking a Customer Service Representative to deliver high-quality client support in a state-of-the-art call center. The role requires handling inbound and outbound inquiries, and guiding callers through account information and resolution steps.

The position is full-time and operates in-office with some remote opportunities after 6 months. Bilingual English/French is a plus, and the schedule runs Monday to Friday with corresponding hours.

Qualifications

• High School diploma required.
• Bilingual English/French required.
• Strong communication and multitasking abilities.

Responsibilities

• Researching of caller transactions.
• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Responding to inbound caller inquiries.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor.
• Handle Customer Service issues for clients.

Skills

Bilingual English/French

MS Office

Education

High School diploma

Tools

MS Office

Job description

• Processing caller requests.

This is an in-office position. Some remote opportunities are available after 6 months of employment.Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday.

Bilingual a Plus ++ ( English / French)

Customer ServicePrimary Responsibilities:

TheCustomer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.

Customer ServiceGeneral Description:

• Researching of caller transactions.
• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Responding to inbound caller inquiries,
• Send educational material that are responsive to our callers' needs,
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor
• Handle Customer Service issues for clients

Customer Service - Minimum Requirements:

• High School diploma
• Strong people skills and be able to communicate effectively both orally and in written form
• Knowledge and use of PC Systems and MS Office applications is a must
• Competency in a service organization environment
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• Be able to work Monday - Thursday 10am to 6:30pm pm and Friday 8:30 am to 5:00 pm
• Bilingual( English / French)

This position is full-time and operates in a state-of-the-art call center.

Benefits Include:

• Guaranteed Weekends Off
• Medical/Dental/Vision
• Paid Time Off
• 401k - with 50% match
• Life & Disability
• Paid Holidays
• Paid Training

Keywords: Customer Service, Client Services, Call Center Representative,Customer Service, Client Services, Call Center Representative,Customer Service, Client Services, Call Center Representative,Customer Service, Client Services, Call Center Representative.