Bilingual Client Experience Specialist

PNC Financial Services Group; San Diego (CA); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC Financial Services Group in San Diego, CA seeks a Client Experience Associate to deliver a differentiated customer experience across branches. You will educate customers, identify opportunities, and leverage technology to simplify transactions and grow loyalty. Fluency in Spanish is preferred, and in-office presence is required.

This role emphasizes customer service, risk awareness, and collaborative engagement with branch staff, with incentive-based pay.

Qualifications

• No Degree is required for this role.
• Spanish speaking is preferred.
• Candidate demonstrates basic banking knowledge and customer service skills.

Responsibilities

• Delivers a differentiated customer experience and educates customers on options.
• Identifies banking opportunities during customer interactions and makes referrals.
• Performs lobby engagements to connect with customers and promote PNC products.
• Applies product and procedural knowledge to resolve customer problems.
• Adheres to policies and ensures branch operations are efficient and accurate.
• Supports sales conversations and growing customer loyalty through service excellence.

Skills

Spanish Fluency

Customer Service

Banking Knowledge

Relationship Building

Education

No Degree

Job description

PNC Financial Services Group in San Diego, CA seeks a Client Experience Associate to deliver a differentiated customer experience across branches. You will educate customers, identify opportunities, and leverage technology to simplify transactions and grow loyalty. Fluency in Spanish is preferred, and in-office presence is required.

This role emphasizes customer service, risk awareness, and collaborative engagement with branch staff, with incentive-based pay.