Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Clearwater (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Clearwater, FL. Based in our Retail Banking organization, you will support multiple branches in the region and engage customers in person to deliver a tailored financial experience.

You will educate customers on options, identify banking opportunities, and refer to branch staff. A bilingual Spanish background is preferred to serve diverse customers and enhance loyalty.

Qualifications

• No university degree required; related experience considered.
• Spanish speaking preferred for customer interactions.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer to branch staff as needed.
• Support lobby engagement and drive referrals to meet customer needs.

Skills

Bilingual Spanish (preferred)

Customer service

Sales awareness

Digital literacy

Relationship building

Education

No Degree

Tools

CRM software

Banking systems

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Clearwater, FL. Based in our Retail Banking organization, you will support multiple branches in the region and engage customers in person to deliver a tailored financial experience.

You will educate customers on options, identify banking opportunities, and refer to branch staff. A bilingual Spanish background is preferred to serve diverse customers and enhance loyalty.