Bilingual Client Experience Specialist

PNC; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Pension and stock purchase plans

Paid holidays

Job summary

PNC in Miami is seeking a Client Experience Associate for our Retail Bank branch. You will deliver a unique customer experience, educate customers on financial options, and help grow wallet share. Bilingual Spanish preferred; in-office role; PNC fosters inclusive culture and work-life balance.

As part of the Retail Bank, you will engage customers in the lobby, advocate digital tools, and guide them through banking solutions with professionalism and care.

Qualifications

• No bachelor's degree required; related experience may be considered.
• Customer service orientation and ability to educate customers on banking options.
• Willingness to learn products and use technology to assist customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products to meet their needs.

Skills

Customer Service

Banking Knowledge

Bilingual Spanish

Communication

Education

No Degree

Job description

PNC in Miami is seeking a Client Experience Associate for our Retail Bank branch. You will deliver a unique customer experience, educate customers on financial options, and help grow wallet share. Bilingual Spanish preferred; in-office role; PNC fosters inclusive culture and work-life balance.

As part of the Retail Bank, you will engage customers in the lobby, advocate digital tools, and guide them through banking solutions with professionalism and care.