Bilingual Client Experience Associate - Miami

PNC Financial Services Group, Inc.; Miami (FL); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with match

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver a superior customer experience in our Miami, Florida retail branch. The role focuses on educating customers about financial options, increasing loyalty, and referring opportunities to the branch team.

Bilingual Spanish is preferred to support a diverse client base. Based in-office at the Miami branch, you will engage customers in the lobby, leverage digital tools, and contribute to sales conversations through

Qualifications

• No university degree required; up to 1 year related experience may be accepted.
• Spanish language skills preferred for customer interactions.
• Strong knowledge of banking products and digital tools helpful.

Responsibilities

• Deliver a customer experience aimed at improving financial wellbeing and loyalty.
• Educate customers on banking options and refer to branch staff as appropriate.
• Identify opportunities during conversations to grow share of wallet and drive referrals.
• Engage with customers in the lobby to promote PNC products and services.

Skills

Customer Service

Banking Knowledge

Opportunity Identification

Proactive Sales

Communication

Education

High School Diploma or GED

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver a superior customer experience in our Miami, Florida retail branch. The role focuses on educating customers about financial options, increasing loyalty, and referring opportunities to the branch team.

Bilingual Spanish is preferred to support a diverse client base. Based in-office at the Miami branch, you will engage customers in the lobby, leverage digital tools, and contribute to sales conversations through