Bilingual Teller – Customer Experience & Cash

PNC; Miami Beach (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Job summary

PNC is seeking a Teller for its Retail Bank in Miami Beach, Florida. The role emphasizes delivering a premier customer experience, identifying banking opportunities, and guiding clients through digital tools.

The position requires excellent customer service, the ability to communicate in Spanish when needed, and a willingness to work in an in-office setting. PNC emphasizes inclusivity and a strong team culture within the branch network.

Qualifications

• No university degree required; a combination of education, certifications, and experience may be considered.
• No degree required; roles may consider military service or other credentials in lieu of formal education.
• Spanish language ability is preferred for customer interactions and guidance.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty while handling a variety of customer interactions.
• Identifies opportunities through conversations with customers and refers them to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions using technology and branch resources.
• Adheres to policies and maintains accurate teller and branch operations.

Skills

Bilingual Spanish

Customer service

Customer experience

Sales opportunity identification

Proactive referrals

Digital banking guidance

Relationship building

Financial literacy education

Education

No Degree

Job description

PNC is seeking a Teller for its Retail Bank in Miami Beach, Florida. The role emphasizes delivering a premier customer experience, identifying banking opportunities, and guiding clients through digital tools.

The position requires excellent customer service, the ability to communicate in Spanish when needed, and a willingness to work in an in-office setting. PNC emphasizes inclusivity and a strong team culture within the branch network.