Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Epperson (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

403(b) with match

Paid time off

Life insurance

Short/Long-term disability

Educational assistance

Wellness program

Job summary

PNC is seeking a Client Experience Associate in Wesley Chapel, FL to deliver a personalized customer experience and improve financial wellbeing. You will handle a variety of customer interactions, educate clients on options, and identify opportunities to grow branch relationships.

Role requires selling via a defined process, strong communication, and comfort with technology. In-office position with a supportive culture and inclusive workplace expectations.

Qualifications

• Spanish-speaking preferred
• Experience delivering customer service
• Strong communication skills
• Ability to identify opportunities during conversations
• Comfort with banking products and services
• Comfort with technology and branch tools

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Engage with customers and process a variety of interactions.
• Educate customers on available financial options and alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Lead lobby engagement to connect customers with PNC products.
• Support proactive sales conversations through service-to-sales processes.

Skills

Bilingual Spanish

Customer Service

Communication

Sales Awareness

Problem Solving

Relationship Building

Team Collaboration

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Wesley Chapel, FL to deliver a personalized customer experience and improve financial wellbeing. You will handle a variety of customer interactions, educate clients on options, and identify opportunities to grow branch relationships.

Role requires selling via a defined process, strong communication, and comfort with technology. In-office position with a supportive culture and inclusive workplace expectations.