Bilingual Client Experience Banker

Aumni; San Bernardino (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a busy branch. You will greet clients, manage lobby flow, open accounts, and assist with day-to-day banking using digital tools.

Your role focuses on building trusted relationships through active listening and tailored solutions. You will collaborate with branch teammates to meet financial goals, handle cash and ATM operations, and ensure compliance with policies and regulations while delivering hospitality-driven

Qualifications

• Client service experience or comparable experience.
• Reading and speaking in both English and Spanish is required.
• Excellent communication and interpersonal skills.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, maintenance, and new account openings.
• Educate clients on day-to-day banking and digital tools (Chase Mobile App, Chase.com, ATMs).
• Build trusted relationships by listening, asking questions, and presenting solutions.
• Perform branch operations including cash handling in line with policies.

Skills

Client service

Bilingual English/Spanish

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a busy branch. You will greet clients, manage lobby flow, open accounts, and assist with day-to-day banking using digital tools.

Your role focuses on building trusted relationships through active listening and tailored solutions. You will collaborate with branch teammates to meet financial goals, handle cash and ATM operations, and ensure compliance with policies and regulations while delivering hospitality-driven