Bilingual Client Experience Associate (Spanish Preferred)

Fairygodboss; Florham Park (NJ); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC is seeking a Client Experience Associate for its Central Jersey retail team, based in Florham Park, NJ. The role emphasizes in-person customer engagement, educating on banking options, and referring opportunities to branch staff to support financial wellbeing.

The position involves proactive sales conversations, adherence to policies, and delivering a seamless customer journey to strengthen loyalty and drive branch success.

Qualifications

• Role typically requires some related experience; no degree required.
• Strong customer service and communication skills are important.
• Knowledge of banking products and risk awareness is helpful.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty; educates customers on options.
• Identifies opportunities during conversations and makes referrals to branch staff.
• Engages customers in the lobby to position PNC products and assist with transactions.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and maintenance tasks are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process to elevate loyalty.
• Supports loyalty growth by expanding customer share of wallet through differentiated service.

Skills

Customer Experience (CX)

Accountability

Banking

Branch Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Relationship Building

Job description

PNC is seeking a Client Experience Associate for its Central Jersey retail team, based in Florham Park, NJ. The role emphasizes in-person customer engagement, educating on banking options, and referring opportunities to branch staff to support financial wellbeing.

The position involves proactive sales conversations, adherence to policies, and delivering a seamless customer journey to strengthen loyalty and drive branch success.