Bilingual Client Experience Associate (Banking)

PNC; Scottsdale (AZ); Ibrido; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) with employer match

Paid time off

Descrizione del lavoro

PNC Financial Services Group, Inc. seeks a Client Experience Associate based in Scottsdale, AZ to support multiple branches. The role focuses on delivering a superior customer experience, educating customers on financial options, and driving loyalty across the branch network.

Responsibilities include identifying opportunities, referring to branch staff, and supporting proactive sales conversations while ensuring accurate branch operations. Bilingual Spanish is preferred.

Competenze

• No degree required; related experience or certifications may be considered.
• Ability to engage customers and identify banking opportunities.
• Bilingual Spanish preferred.

Mansioni

• Provide a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educate customers on options for their financial interactions and leverage technology.
• Identify banking opportunities during customer interactions and refer to branch staff as appropriate.
• Engage in lobby activities to connect with customers and position PNC products to meet needs.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Conoscenze

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formazione

No Degree

Descrizione del lavoro

PNC Financial Services Group, Inc. seeks a Client Experience Associate based in Scottsdale, AZ to support multiple branches. The role focuses on delivering a superior customer experience, educating customers on financial options, and driving loyalty across the branch network.

Responsibilities include identifying opportunities, referring to branch staff, and supporting proactive sales conversations while ensuring accurate branch operations. Bilingual Spanish is preferred.