Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Miami, FL, primarily in-office at the Flagler & 79th Street Branch.

The bilingual Spanish preference highlights the emphasis on serving diverse customers with a personalized approach. The role focuses on delivering an exceptional customer experience, guiding customers through financial options, and identifying opportunities to deepen relationships.

Qualifications

• High school diploma or equivalent; typically <1 year of related experience.
• No university/college degree required, but related experience or certifications may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience to improve customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on available alternatives.
• Identifies banking opportunities during customer interactions and makes referrals as appropriate.
• Performs lobby engagement to connect with customers and position PNC products to meet needs.
• Educates customers on managing financial transactions using technology and resources.
• Supports proactive sales conversations with defined processes to grow client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Miami, FL, primarily in-office at the Flagler & 79th Street Branch.

The bilingual Spanish preference highlights the emphasis on serving diverse customers with a personalized approach. The role focuses on delivering an exceptional customer experience, guiding customers through financial options, and identifying opportunities to deepen relationships.