Bilingual Client Advocate - DV Support & Case Management

Genesis Women's Shelter & Support; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Genesis Women's Shelter & Support in Dallas provides safety, shelter and support for women who have experienced domestic violence and their children. The Bilingual Client Advocate (non-residential setting) will support victims through trauma-informed advocacy and case management, offering crisis intervention, accompaniment, information and referrals.

The role emphasizes safety and empowerment, maintaining accurate records, referrals to housing/medical/legal services, and court accompaniment,

Qualifications

• Bachelor's degree in related field preferred; comparable experience considered.
• Bilingual English/Spanish.
• Experience in crisis intervention, casework, counseling, advocacy and coordinating services.
• Ability to communicate effectively, orally and in writing.
• Office technology literacy including Microsoft Office Suite, Outlook, cloud storage and file management software preferred.

Responsibilities

• Assist in identifying needs of clients and providing referrals and resources.
• Perform onsite crisis intervention and help clients develop safety plans.
• Establish referral relationships with other social service agencies and attend coalition meetings.
• Complete client intakes, gather family background, and set short- and long-term goals.
• Maintain accurate file records in electronic filing system.
• Advocate for clients with community resources, including letters and coordinating housing, medical, and legal services.
• Accompany client to court and other necessary appointments.
• Attend trainings to maintain knowledge in the field of domestic violence.
• Maintain timely documentation of client services and case notes per agency guidelines.

Skills

Bilingual English/Spanish

Crisis intervention

Case management

Advocacy

Coordination of services

Effective written & oral communication

Office software literacy

Microsoft Office Suite

Outlook

Cloud storage systems

File management software

Education

Bachelor's degree in related field

Comparable experience accepted

Tools

Microsoft Office Suite

Outlook

Cloud storage systems

File management software

Job description

Genesis Women's Shelter & Support in Dallas provides safety, shelter and support for women who have experienced domestic violence and their children. The Bilingual Client Advocate (non-residential setting) will support victims through trauma-informed advocacy and case management, offering crisis intervention, accompaniment, information and referrals.

The role emphasizes safety and empowerment, maintaining accurate records, referrals to housing/medical/legal services, and court accompaniment,