Bilingual Client Advocate (Case Worker)

Genesis Women's Shelter & Support; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Genesis Women's Shelter & Support in Dallas provides safety, shelter and support for women who have experienced domestic violence and their children. The Bilingual Client Advocate (non-residential setting) will support victims through trauma-informed advocacy and case management, offering crisis intervention, accompaniment, information and referrals.

The role emphasizes safety and empowerment, maintaining accurate records, referrals to housing/medical/legal services, and court accompaniment,

Qualifications

• Bachelor's degree in related field preferred; comparable experience considered.
• Bilingual English/Spanish.
• Experience in crisis intervention, casework, counseling, advocacy and coordinating services.
• Ability to communicate effectively, orally and in writing.
• Office technology literacy including Microsoft Office Suite, Outlook, cloud storage and file management software preferred.

Responsibilities

• Assist in identifying needs of clients and providing referrals and resources.
• Perform onsite crisis intervention and help clients develop safety plans.
• Establish referral relationships with other social service agencies and attend coalition meetings.
• Complete client intakes, gather family background, and set short- and long-term goals.
• Maintain accurate file records in electronic filing system.
• Advocate for clients with community resources, including letters and coordinating housing, medical, and legal services.
• Accompany client to court and other necessary appointments.
• Attend trainings to maintain knowledge in the field of domestic violence.
• Maintain timely documentation of client services and case notes per agency guidelines.

Skills

Bilingual English/Spanish

Crisis intervention

Case management

Advocacy

Coordination of services

Effective written & oral communication

Office software literacy

Microsoft Office Suite

Outlook

Cloud storage systems

File management software

Education

Bachelor's degree in related field

Comparable experience accepted

Tools

Microsoft Office Suite

Outlook

Cloud storage systems

File management software

Job description

Genesis Women's Shelter & Support provides safety, shelter and support for women who have experienced domestic violence and their children. All of the services at Genesis Women's Shelter & Support are confidential and no cost. Through every effort we put forth we work to end the epidemic of domestic violence by raising awareness against its cause, prevalence and impact.

The Bilingual Client Advocate (non-residential setting) will support victims of domestic violence through the provision of trauma informed advocacy and case management services. The Advocate is committed to promoting the safety and empowerment of their clients and will offer individual and group case management/advocacy services along with crisis intervention, accompaniment, and information and referrals.

• Assist in identifying needs of clients and giving appropriate referrals and resources to fit their needs.
• Perform onsite crisis intervention and help clients and callers develop safety plan
• Establish referral relationships with other social service agencies and attend community coalition meetings.
• Complete client intakes, family background information, and set individual goals both short and long term.
• Maintain accurate file records in electronic filing system.
• Serve as an advocate for clients in obtaining community resources such writing letters on behalf of clients, and coordinating assistance for clients with other service providers, such as meetings with housing programs, medical appointments, legal service coordination.
• Accompany client to court and other necessary appointments
• Attend training as necessary to maintain accurate and adequate knowledge in the field of domestic violence.
• Maintain accurate and timely documentation of client services and case notes in compliance with agency guidelines.

Skills / Requirements

• Bachelor's degree in related field preferred. Comparable experience will be considered.
• Bilingual (English/Spanish)
• Related experience to include crisis intervention, casework services, counseling, advocacy and coordination of services, preferably in area of domestic violence or victim's services
• Ability to communicate effectively, both orally and in writing.
• Office technology literacy, including Microsoft Office Suite, Outlook, Cloud based storage systems, and file management software is strongly preferred