Outreach Client Advocate (Case Manager)

Genesis-Women; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Genesis Women's Shelter & Support in Dallas, TX seeks an Outreach Client Advocate to support victims of domestic violence with trauma-informed advocacy and case management services.

You will provide crisis intervention, safety planning, referrals, and accompany clients to appointments, while maintaining accurate records and building community partnerships.

Qualifications

• Bachelor’s degree in related field preferred; comparable experience considered.
• Crisis intervention, casework, counseling, advocacy, and service coordination experience preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Assist in identifying client needs and provide referrals and resources.
• Perform onsite crisis intervention and help clients develop safety plans.
• Establish referral relationships with social service agencies and attend coalition meetings.
• Complete client intakes, collect background information, and set goals.
• Maintain accurate electronic filing and client records.
• Advocate for clients to obtain community resources and coordinate housing, medical, and legal services.
• Accompany clients to court and other appointments as needed.
• Attend trainings to maintain knowledge in domestic violence field.
• Ensure timely documentation of services and case notes in line with guidelines.

Skills

Crisis intervention

Casework services

Advocacy

Coordination of services

Bilingual English/Spanish

Education

Bachelor’s degree in related field

Tools

Microsoft Office Suite

Outlook

Cloud-based storage

File management software

Job description

Genesis Women's Shelter & Support provides safety, shelter and support for women who have experienced domestic violence and their children. All of the services at Genesis Women's Shelter & Support are confidential and no cost. Through every effort we put forth we work to end the epidemic of domestic violence by raising awareness against its cause, prevalence and impact.

The Outreach Client Advocate will support victims of domestic violence through the provision of trauma informed advocacy and case management services. The Advocate is committed to promoting the safety and empowerment of their clients and will offer individual and group case management/advocacy services along with crisis intervention, accompaniment, and information and referrals.

• Assist in identifying needs of clients and giving appropriate referrals and resources to fit their needs.
• Perform onsite crisis intervention and help clients and callers develop safety plan
• Establish referral relationships with other social service agencies and attend community coalition meetings.
• Complete client intakes, family background information, and set individual goals both short and long term.
• Maintain accurate file records in electronic filing system.
• Serve as an advocate for clients in obtaining community resources such writing letters on behalf of clients, and coordinating assistance for clients with other service providers, such as meetings with housing programs, medical appointments, legal service coordination.
• Accompany client to court and other necessary appointments
• Attend training as necessary to maintain accurate and adequate knowledge in the field of domestic violence.
• Maintain accurate and timely documentation of client services and case notes in compliance with agency guidelines.

Skills / Requirements:

• Bachelor’s degree in related field preferred. Comparable experience will be considered.
• Related experience to include crisis intervention, casework services, counseling, advocacy and coordination of services, preferably in area of domestic violence or victim’s services
• Ability to communicate effectively, both orally and in writing.
• Office technology literacy, including Microsoft Office Suite, Outlook, Cloud based storage systems, and file management software is strongly preferred
• Bilingual (English/Spanish) preferred.