Bilingual Clerk V – Patient Registration, Scheduling, EMR

Cook County Government; Chicago (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

Health and Hospital Systems at ACHN Heart & Vascular Clinic in Chicago is seeking a bilingual Clerk V to handle patient registration, scheduling, and filing with discretion. The role involves assisting patients with the portal, coordinating follow-ups, and ensuring confidentiality.

The position requires customer service skills, ability to verify patient information in EMR, and effective communication with clinical teams.

Qualifications

• Customer service to patients and families as part of front-desk activities.
• Ability to work with confidential information and follow procedures.
• Familiarity with Electronic Medical Records (EMR) and patient portals.
• Ability to coordinate with clinical staff and transportation needs.

Responsibilities

• Registers patients and verifies information in the EMR.
• Answers calls and routes to appropriate departments.
• Distributes information to patients as directed by clinical providers.
• Assists patients with transportation needs and follow-up calls.
• Copies and scans documents as needed.
• Sorts and distributes mail and handles basic clerical tasks.

Skills

Customer service

Bilingual

EMR familiarity

Tools

EMR system

Patient portal

Job description

Health and Hospital Systems at ACHN Heart & Vascular Clinic in Chicago is seeking a bilingual Clerk V to handle patient registration, scheduling, and filing with discretion. The role involves assisting patients with the portal, coordinating follow-ups, and ensuring confidentiality.

The position requires customer service skills, ability to verify patient information in EMR, and effective communication with clinical teams.