Patient Services Representative

LiveWell Homecare Agency, LLC; Chicago (IL); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Dental

Life insurance

Disability coverage

Medical

Retirement plans

Sick leave

Vacation leave

Vision coverage

Job summary

LiveWell Homecare Agency, LLC in Chicago seeks a patient services liaison to provide high-quality frontline support. You will greet patients, register in the EMR system, verify demographic and billing information, and monitor waiting areas for timely care or delays.

The role demands proficiency with EHR and MS Office, strong communication and customer service skills, and may involve bilingual duties in English/Spanish or English/Polish.

Qualifications

• At least 2 years of medical office experience preferred.
• Proficiency with EHR systems and Microsoft Office.
• Bilingual abilities in English/Spanish or English/Polish are a plus.
• Strong communication, customer service, and interpersonal skills.

Responsibilities

• Deliver compassionate, culturally respectful healthcare support.
• Assist with patient scheduling, registration, and insurance verification.
• Maintain a welcoming environment and ensure smooth patient flow.

Skills

Communication

Customer service

Interpersonal skills

Bilingual EN/ES

Bilingual EN/PL

Tools

EHR systems

Microsoft Office

Job description

The position involves providing high-quality, efficient service to patients, including greeting, registering in the EMR system, verifying demographic and billing information, and monitoring waiting areas to ensure timely care or communicate delays. The role also requires identifying insurance types and verifying patient coverage eligibility.

Qualifications & Skills

• At least 2 years of medical office experience preferred
• Proficiency with EHR systems and Microsoft Office
• Bilingual abilities in English/Spanish or English/Polish are a plus
• Strong communication, customer service, and interpersonal skills

Key Responsibilities

• Deliver compassionate, culturally respectful healthcare support
• Assist with patient scheduling, registration, and insurance verification
• Maintain a welcoming environment and ensure smooth patient flow

Located in Chicago, offering benefits such as dental, life insurance, disability coverage, medical, retirement plans, sick and vacation leave, and vision coverage.