CLERK V BILINGUAL - ACHN - HEART & VASCULAR CLINIC

Cook County Government; Chicago (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

Health and Hospital Systems at ACHN Heart & Vascular Clinic in Chicago is seeking a bilingual Clerk V to handle patient registration, scheduling, and filing with discretion. The role involves assisting patients with the portal, coordinating follow-ups, and ensuring confidentiality.

The position requires customer service skills, ability to verify patient information in EMR, and effective communication with clinical teams.

Qualifications

• Customer service to patients and families as part of front-desk activities.
• Ability to work with confidential information and follow procedures.
• Familiarity with Electronic Medical Records (EMR) and patient portals.
• Ability to coordinate with clinical staff and transportation needs.

Responsibilities

• Registers patients and verifies information in the EMR.
• Answers calls and routes to appropriate departments.
• Distributes information to patients as directed by clinical providers.
• Assists patients with transportation needs and follow-up calls.
• Copies and scans documents as needed.
• Sorts and distributes mail and handles basic clerical tasks.

Skills

Customer service

Bilingual

EMR familiarity

Tools

EMR system

Patient portal

Job description

Job Description - CLERK V BILINGUAL - ACHN - HEART & VASCULAR CLINIC (00139147)

Job Description

Job Number

00139147

Job Posting

Sep 29, 2026, 9:38:08 PM

Closing Date

Oct 14, 2026, 4:59:00 AM

Organization

Health and Hospital Systems

Location

LOCATION: ACHN HEART & VASCULAR CLINIC - STROGER

Shift

SHIFT: 7AM - 3PM

Job Summary

Job Summary AFSCME 1111

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Typical Duties

• Provides customer service to the patients, family, and significant other
• Verifies patient information and registers patient in Electronic Medical Records (EMR)
• Assists patient with using patient portal
• Distributes information to patients as directed by clinical providers
• Assists patients with transportation needs and makes follow-up call, as needed
• Copies and/or scans documents, as needed
• Answers calls and routes them appropriately
• Sorts and distributes mail
• Prints and