Bilingual Patient Services Representative

LiveWell Homecare Agency; Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

LiveWell Homecare Agency is seeking a patient-facing medical office professional to greet, register, and verify demographic and billing information using EMR systems. The role ensures accurate patient data and smooth intake in a healthcare setting.

Responsibilities include verifying insurance eligibility, monitoring waiting areas for timely flow, and communicating any delays to patients. Strong communication and bilingual abilities are a plus.

Qualifications

• Minimum of 2+ years medical office experience preferred.
• Proficiency with EHR systems and Microsoft Office.
• Bilingual abilities in English/Spanish or English/Polish are a plus.

Responsibilities

• Greet patients and register them in the EMR system.
• Verify demographic and billing information.
• Monitor waiting areas to support timely patient flow.
• Communicate delays and updates to patients.
• Identify insurance types and verify coverage eligibility.

Skills

Medical office experience

EHR systems

Microsoft Office

Bilingual English/Spanish or English/-

Tools

EMR software

Job description

This position involves providing high-quality, efficient service to patients in a healthcare setting, including greeting, registering, and verifying demographic and billing information using Electronic Medical Records (EMR) systems. The role requires monitoring waiting areas to ensure timely patient flow and communicating delays when necessary. Responsibilities also include identifying insurance types and verifying patient coverage eligibility, supporting the organization’s commitment to accessible, patient-centered care.

Qualifications & Skills

• Minimum of 2+ years medical office experience preferred
• Proficiency with EHR systems and Microsoft Office
• Bilingual abilities in English/Spanish or English/Polish are a plus
• Strong communication, customer service, and interpersonal skills

Key Attributes

Excellent interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently are essential for success in this role.